📄️ Working with Tickets
Once the ShopCtrl Ticket Feature is configured, all incoming messages will be visible in the main ticket window.
📄️ Ticket Details
The ticket detail window displays all information about a ticket and allows you to manage communication, assign employees, track products, and more. To open it, double-click a ticket or click the edit button in the main ticket screen.
📄️ What's New in Tickets: Ticket Statuses and Filters
We have redesigned the ticket status system to provide more clarity and control over your support workflow. This update introduces new statuses, redefines existing ones, and adds powerful new filtering and history tracking capabilities.
📄️ Ticket AI Assistant
ShopCtrl has introduced an exciting new feature – the AI Assistant, now integrated with your customer support system.
📄️ Ticket Configuration
An employee must be assigned to the shop with a Shop Owner Admin role to perform actions referred to in this article.
📄️ Mail and Ticket Categories
Mail categories are shared between mail and tickets. Once the ticketing system is enabled, the mail categories become integrated with the tickets.
📄️ Ticket Types
An employee must be assigned to the shop with a Shop Owner Admin role to perform actions referred to in this article.
📄️ Configure Net Promoter Score (NPS) Feedback for Your Shops
This guide provides step-by-step instructions for shop administrators to configure the automated Net Promoter Score (NPS) feedback system. Once activated, this system sends feedback requests to your customers after their support tickets are resolved, helping you measure and improve customer satisfaction.